Revisit rates in the context of issue fixing for a laundromat system refer to the frequency with which technicians or support personnel need to return to address a previously resolved issue. A revisit rate can indicate underlying problems, inefficiencies in the resolution process, or faulty equipment.
Responsibility for Issues
1. Our Responsibility
The repair is covered by the base fee only if issues related to our equipment, installation, and services, especially within the warranty period, which includes:
- Faulty equipment provided by us.
- Incorrect installation by our technicians.
- Problems arising from our services within the warranty period, 7 days after installation.
2. Customer Issue
You are responsible for the problem stems from customer damage or other external factors, we’ll provide a separate quote for repairs.
- Accidental damage to equipment.
- Low-quality or outdated equipment may be more prone to breakdowns and require frequent repairs.
- Issues caused by third-party equipment or software.
- Problems arising from customer modifications or alterations.
- Damage from external factors (e.g., power surges, natural disasters).
- Issues with our network infrastructure (if applicable).
Diagnostic Process
- Thorough Assessment: Our technician will conduct a thorough diagnostic to pinpoint the source of the problem.
- Transparency: We’ll explain our findings clearly and discuss the responsible party with you.
- Customer Consent: We’ll obtain your consent before proceeding with any repairs that fall outside the scope of the initial site visit fee.
Site Visit Pricing
| Service | Price | Remarks |
|---|---|---|
| Base Site Visit | RM 100 | 1 Hour diagnostics, travel within 40km radius from Laundro’s office |
| Travel Surcharge | RM 1.50/km | Applies outside the 40km radius |
| Accommodation (if needed) | RM 150/night | Necessary for remote locations or complex jobs |
| Per Diem (if needed) | RM 50/day | Travel time (to be calculated based on location) |
Our Commitment
We are committed to providing clear explanations and obtaining your consent before proceeding with any chargeable repairs. Your satisfaction is our priority.
By providing this level of detail, you set clear expectations, minimize the potential for disputes, and demonstrate your commitment to fairness and transparency.
