Help Center

Frequently Asked Question (FAQ)

Click ‘Forgot Password?’ in the ‘Login’ box, submit the email of your Laundro’s account in the following insert box. An email will be sent to reset password and able to set a new password for your account.
Click here for detailed steps about forget and reset password.

This can only be done after logging in Laundro’s account. Search the button, at the top right of webpage always, then click ‘Profile’. Users will be guided to a page where they can see their Laundro’s picture, username and email. Next, find and click
change password button to start inserting your current and old password. Click ‘Submit’ and your current password will be replaced by new password.

Click here for detailed steps about changing password.

Go to ‘Navigation Tab’ and click ‘Sales Performance’. The sales can be reviewed in monthly and annually by selecting desired month and year. There are line graph, bar and pie charts about the sales made by one or multiple outlets.

Click here for detailed steps about sales performance.

Go to ‘Price Setting’ under ‘Others’ menu. Users will be guided to a page where they can select which outlet need to be change. Next, click on Details button to start adjusting the preferably price and scroll down to click on Save button, then your current pricing will be replaced by new price. 

Click here for detailed steps about price setting.

‘Machine CutOff’ is designed for auditing purpose of matching the manual coin counting versus coin counting done by Alpha-1 within the matched duration. Meanwhile ‘Machine Monitoring’ is preventing the non-sales data is made and transfer to cloud server during the maintenance of the machine.

Click here for more details about machine cutoff and here for machine monitoring.

This is due to the selecction of outlet in outlet’ server activity. To exit the single review mode, find and click   logo at the top left of webpage. 

Click here for more details about single review mode.

Go to ‘Price Setting’ under ‘Others’ menu. This feature allows users to remotely control and make payment for washer, dryer and vending machine. Select an outlet for remotely controlling a machine from the selected outlet.

Click here for detailed steps about remote activation.

Campaign is knows as promotion as well. Laundro’s users can select any outlet to start a campaign with desired discount price and percentage. The discounted priceis only applicable for E-payment. 

Click here for detailed steps about setting up campaign (promotion).

Purple and Orange title box will be shown when campaign or promotion is on-going and expired respectively. 

Click here for detailed information about campaign (promotion).

All machines have their individual QR Codes and this allow clients scan them to use E-payment method.

Click here for detailed information about QR codes.