At Laundro (by Antlysis Design), we build enterprise-grade Internet of Things (IoT) hardware and cloud management systems designed for 24/7 unstaffed commercial laundromats. We back our hardware ecosystem with transparent warranties, rapid remote diagnostics, and structured field support to ensure maximum store uptime.
Below is the complete overview of our standard hardware warranty coverage, remote cloud service level agreements (SLA), and on-site technical technician rates for independent operators and enterprise chain owners in Malaysia.
1. Standard Hardware Warranty Coverage
All Laundro Alpha Series IoT controller boards, pulse harnesses, and gateway modules are manufactured to strict industrial standards and include robust factory protection:
Alpha Series IoT Controller Boards: 12-Month Factory Warranty
Covers manufacturing defects, component failure under normal operating conditions, and solid-state relay mainboard faults. Defective modules are repaired or replaced under standard return-to-base terms.
Over-The-Air (OTA) Firmware Updates
All active controllers receive automatic, encrypted security updates and feature upgrades via the cloud at zero additional cost, ensuring long-term hardware adaptability.
2. Cloud Telemetry & Remote Support SLA
Because Laundro operates via decentralized cloud architecture, over 90% of operational or customer service issues are resolved instantly without dispatching physical technicians:
| Support Tier | Response Time SLA | Resolution Workflow |
|---|---|---|
| Cloud API / Payment Gateway Downtime | < 15 Minutes | Automated cloud failover & webhook retry protocols. |
| Remote Machine Restart & Virtual Refunds | Instant (Self-Service) | Operator executes via mobile dashboard instantly. |
| Technical Helpdesk Assistance | < 2 Business Hours | Assigned engineering ticket review & remote log diagnostics. |
3. On-Site Technical Dispatch & Service Rates
For situations requiring physical technician intervention (such as store rewiring, major hardware relocations, or out-of-warranty board replacements), standard commercial field rates apply:
- Site Inspection & Diagnostics Fee: Standard transport and technician inspection charge applied per outlet visit (waived under active enterprise maintenance contracts).
- Hardware Replacement Labor: Billed hourly or per machine harness refit for physical IoT controller swaps.
- Out-of-Warranty Component Repairs: Transparent component pricing for hardware damaged by external power surges, lightning strikes, or water ingress.
Need Enterprise Support or Technical Assistance?
Our engineering team in Malaysia is ready to assist with custom hardware integrations, technical troubleshooting, or outlet retrofit planning.
