Frequent Asked Questions (FAQ)
Click Forgot Password? in the Login box, submit the email of your Laundro’s account in the following insert box. An email will be sent to reset password and able to set a new password for your account.
Click here for detailed steps about forget and reset password.
This can only be done after logging in Laundro’s account. Search the button, 
at the top right of webpage always, then click Profile. Users will be guided to a page where they can see their Laundro’s picture, username and email. Next, find and click 
button to start inserting your current and old password. Click Submit and your current password will be replaced by new password.
Click here for detailed steps about changing password.
Go to Navigation Tab and click Sales Performance. The sales can be reviewed in monthly and annually by selecting desired month and year. There are line graph, bar and pie charts about the sales made by one or multiple outlets.
Click here for detailed steps about sales performance.
Go to Navigation Tab and click Others and Price Setting, then select the outlet where the specific machine located at. Next, find edit button, 
, then submit the prices after done editing.
NOTE: This is done after the machine pricing has been programmed in the machine. It ensures machines’ prices corresponding to the prices of Laundro and E-payment.
Click here for detailed steps about editing price setting.
Machine CutOff is designed for auditing purpose of matching the manual coin counting versus coin counting done by Alpha-1 within the matched duration. Machine Monitoring is preventing the non-sales data is made and transfer to cloud server during the maintenance of the machine.
Click here for details about Machine CutOff
Click here for details about Machine Monitoring
This is due to the selection of outlet in outlet’ server activity. To exit the, single review mode, find and click 
logo at the top left of webpage.
Click here for more details about single review mode.
Remote activation allows users to pay the machine remotely with any networked device when the coin acceptor of the machine is not working.
Click here for detailed steps to activate machine remotely.
Campaign is known as promotion as well. Laundro’s user can select any outlet to start a campaign with desired discount price and percentage.
NOTE The discounted price is only applicable for E-payment.
Click here for detailed steps to set up a campaign.
Search the button, at the top right of webpage always, then click Setting and select the outlet wanted to check. There will be a purple box with tilted “On Promotion. Your promotion is ongoing.” or an orange box with titled “Expired. Your promotion has been expired.” as a status of your promotion.
Click here for more details about checking promotion ongoing or expired.
QR codes allow clients to pay the any machine with its own QR codes with E-payment.
Click here for detailed steps of downloading QR codes.
